SHIPPING & RETURNS

SHIPPING POLICY

Within Canada

$9.99 Flat rate in Canada

Free Shipping on all regular priced purchases of $150 or more within Canada.
If you live in Edmonton or surrounding area, we are happy to offer free pick up on any order.
International

$20 Flat rate to USA.

All other countries rates vary. Please email us at info@ava-and-ash.com for a quote.  


Shipping Details

All packages will be sent out with tracking information, which will be provided once shipped.

We can only ship to the billing address or confirmed address.

Customer is responsible for any additional costs on rejected packages.

Once shipped, we are not responsible for any shipping or custom delays. However we will be happy to work with you to track your purchase.

Shipping cannot be refunded once shipped

Please allow 24 hrs to confirm the status of your purchase.
Taxes and Duties

Sales tax is charged on all Canadian orders at the customer's local tax rate. 
Ava + Ash is not responsible for duties or other fees incurred from importing goods. 

 

Exchange Rates 
All of our prices are in Canadian dollars. Any fluctuations in the exchange rate are the customer's responsibility.

RETURN & EXCHANGE POLICY

We will gladly accept returns of regularly priced merchandise for a full refund within 14 days of receiving your order.  Item must be in an unworn condition with tags securely attached. Any items without original tags or receipt will not be accepted. Please contact us at info@ava-and-ash.com for further return instructions.

Note that all Sale items 25% off or more are final and we do not offer price adjustments. All orders shipped outside of Canada are final sale.